Shipping and Returns

If you wish to cancel your order: a. you can notify us by email to before we have dispatched the goods to you; or b. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. 2. You can return goods you have ordered from us excluding custom designed and/or custom printed items for any reason at any time within 14 days of receipt for a full refund less a 20% restocking fee or exchange by calling in or e-mailing us for a RMA number. This however excludes custom designed and printed items which are strictly non-returnable. The costs of returning goods to us shall be borne by you. 3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. 4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: – a. in the event that the product has been used. b. to any products that we have made or customised specifically for you c. in the event that a RMA number 1s not requested within the 14 days referred to clause